CARBONELLA SUITS garments are made-to-order and delivered within 4-6 weeks* via DHL.
CARBONELLA SUITS offers free shipping in EUROPE on orders over €250. On orders under €250, CARBONELLA SUITS charges a flat rate of €20. Gift cards, and tape measures ship for free, but are not counted toward the €250 free shipping threshold.
CARBONELLA SUITS only ships within Europe. Shipments outside of EUROPE are in the works.
Delivered Within 4-6 Weeks*
CARBONELLA SUITS garments are made-to-order and delivered right to your door within 4-6 weeks.
* Orders placed during some Belgium holidays may take up to 6 weeks.
How long will it take to receive my order?
Delivery on complete orders will be in 4-6 weeks.
How will my order be shipped?
DHL. We’ll email you tracking info when your order ships.
How much is shipping?
Free on orders over €250. Otherwise, €20.
Will I have to pay extra customs charges?
Prices reflected on CARBONELLA SUITS.be include shipping charges and any duty/customs charges within EUROPE unless expressly stated otherwise. If you’re asked to pay any customs charges on your order within EUROPE, please contact our ADMINISTRATION Team with the respective proof of payment. Additional charges may apply for duty and/or customs for some addresses withing Europe and are the sole responsibility of the receiver.
How do I change my shipping address?
Send us a mail at firstname.lastname@example.org, preferably before your order ships. If it’s already in transit, DHL can only reroute it within the same country and they’ll charge you €20 by electronic invoice.
Does DHL require a signature on delivery?
Yes, that’s how it’s done.
Can I rush my order?
There are some exceptions. Please contact our sales department at email@example.com for your inquiry.
Where is your head office?
CARBONELLA BVBA HQ is located at Abrahamstraat 24, 9000 Ghent – Belgium.
Will I have to pay taxes?
Normally not, since you live in Europe. But please check your local entities to double check.