CARBONELLA SUITS is a true Made to Measure experience. Your suit, is made just for you based on your measurements, choice of fabrics and customizations. We’re here to help. If for any reason your suit needs adjustments, contact our ADMINISTRATION team or your local showroom and we will guide you through the process.

Alterations

If your garments require fit adjustments, please bring them into one of our showrooms and our In-house tailors will alter them for you. Or if you are not in a showroom area, CARBONELLA SUITS will provide a reimbursement of up to €50 for local tailoring.

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Returns

Please note that we do not offer refunds as fabric is cut based on your measurements and your customizations. If there is any issue with the quality or fabrication of your garments, you can return them for a store credit in accordance with our terms and conditions.

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My suit doesn’t fit, what options do I have?

If your garments require fit adjustments, please bring them into one of our showrooms and our In-house tailors will alter them for you. Or if you are not in a showroom area, CARBONELLA SUITS will provide a reimbursement of up to €50 for local tailoring.

If you have any concerns about the fit of your garment, drop us a mail at admnistatie@carbonellasuits.be

How much does CARBONELLA SUITS reimburse for local alterations?

We cover up to €50 for alterations in Europe. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.

Garment Alterations Allowance
Suit (2 & 3 piece) – Complete €50
Blazers €25
Pants €25
Shirts €25
Vest €25

* We can only accept alterations claims within EUROPE at this time.

How do I get reimbursed for alterations?

Send your alteration receipt and alterations form in here. Be sure to let us know if you’ll be getting alterations within 10 days of when you receive your order, by sending us an email to administratie@carbonellasuits.be.

How can I return a garment that has a quality or fabrication issue?

If there’s any issue related to the quality or fabrication of your garments, please contact our ADMINISTRATION within 10 days after receiving your order for assistance.